Frequently Asked Questions.
General.
How can I adjust my satin bracelet?
• Make the bracelet wider: Slide both knots towards the ring.
• Make the bracelet tighter: Hold the knot, and on the same side pull the upper/lower cord. Do the same with the other side.
OR; hold the upper/lower cord and push back the knot.
Are the jewelry pieces made from authentic gold and silver materials?
Our products are shaped from the finest materials, made from solid 925 Silver and solid 14 karat yellow, white & rosé Gold. Our jewelry is not plated and therefore enduring in their existence.
When do you restock sold out items?
It may take a number of days/weeks for products to be restocked. Get on the list and be the first to know about new restocks and special offers.
What payment options are you offering?
In order to serve our customers in the best possible way, we offer many different payment methods. Our payment methods are easy, safe and fast. We offer the following payment options:
• iDEAL, Paypal, Visa, MasterCard, Maestro, Bancontact, Sofort, Google Pay and Apple Pay.
Shipping.
To which countries do you ship?
We ship to 25 countries within the European Union:
• Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Learn more about shipping in our shipping policy.
Where can I see information about my order?
All information about your order can be found in your email. Did you not receive an email? Please check your spam box first. Can't find an email anywhere? Please contact us.
When will my product be shipped?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Where can I track my order?
After your product has been shipped you'll receive an email with a track and trace code. Did you not receive an email? Please check your spam box first. Can't find an email anywhere? Please contact us.
Returns.
How can I return my product?
Please take a look at our refund policy. Here you will find all information about returning products.
Product care.
Can I wear my jewelry while swimming and showering?
Our jewelry is entirely crafted with 925 silver, 14 kt yellow, white, or rosé gold. Therefore, they are water, sun, sweat and rust proof.
How should I clean my silver and gold jewelry?
Use a cleaning cloth regularly to keep your products clean in a careful way.
Do you want to clean your products a little more thoroughly? Then do the following:
• Make some soapy lukewarm water with a little bit of green soap. Leave the jewelry in this soapy water for a few minutes. Then gently brush or rub the jewelry with a soft toothbrush or cotton cloth.
